Andrew has received an update on the Yorkshire Water issues affecting the Goole area.
Andrew says, "Here is the latest update I have received from Yorkshire Water. I am aware of further issues from residents this morning which we are reporting in. Anyone experiencing drops in water pressure is encouraged to report these directly to Yorkshire Water as it helps them identify issues and build a picture of who and where people are affected.
"This continues to be a wholly unacceptable state of affairs and I will continue to keep on at Yorkshire Water until this is sorted."
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“There has continued to be a fluctuation in water pressure in the Goole area due to the water tower being out of use. Yesterday we successfully installed a pressure control valve, this is now in place so we hope today to see an improving picture with water pressure in the area today.
"As we are still continuing to bypass the water tower, we may still see small bursts occurring in the area until the system is back to normal. If they do occur our teams are ready and on site to respond quickly to any issues. As always we thank customers for bearing with us whilst we get the system back to normal.
"Continuing to share information:-
"We have a variety of methods of sharing information with residents, although we accept these may not reach all our customers:
- we are using text messages to inform residents in the area where a burst has occurred.
- on our website we have a banner on the main landing page directing customers to a specific webpage with updates. That webpage is: www.yorkshirewater.com/incidents/goole-dn14/
- we have posted updates on social media
- we have ensured our customer contact centre is resourced to meet expected demand this weekend, including higher than usual queries from the Goole area.
"We also have two members of our customer team on site at Goole Water Tower to support customers who approach our team with queries about the incident or compensation. They are on site 10am-5pm today.”*
